Roadshow opens communications conversation

Published 28th February 2022

Wattle Range Council's Telecommunications Roadshow provided locals with an opportunity raise coverage issues with Telcos.

Over 120 locals took the opportunity to chat with representatives from Telstra, Optus and NBN last week, when Wattle Range Council hosted a Telecommunications Roadshow across the district.

Among those who dropped in to discuss concerns were business owners, retirees, new homeowners with NBN issues, farmers with limited services, emergency service personnel, schoolteachers, and stock agents. Many appreciated the opportunity to meet face to face with their telco, rather than having to spend extended wait times on the phone.

“A lot of those who came along were pleased to have issues that they have been dealing with for a long time resolved,” Council’s Director Development, Emma Clay said.

“It was great to see that we had over 40 people come along each day, with the providers indicating that it is one of the best supported roadshows they had attended.”

“Representatives from the NBN were helpful in assisting locals with their queries, many about new connections or improving existing connections, but some with just general NBN questions.”

“Both Optus and Telstra were able to speak with customers, not just about their telecommunications accounts, but also news of upcoming infrastructure aimed at closing the coverage gap and providing enhanced connectivity across the entire region.”

“Representatives brought with them new technology, boosters, mapping programs and some unparalleled expertise, in order to showcase the solutions on offer.”

Mayor Des Noll attended the session in Penola and said: “We thank the Telcos for visiting our area and investing time and resources into the Roadshow. It was a great opportunity to meet face to face and raise our queries and concerns”.

Ms Clay encouraged residents to keep an eye out for future opportunities: “Whilst we acknowledge that there are some instances where there are inadequate telecommunication services, the Roadshow did prove to be useful for many. All three organisations are keen to visit again, with the possibility of a similar event to be hosted by Council in the next six to twelve months.”

“In the meantime, they will all be represented at the Lucindale Field Days this month, so be sure to call in and catch up if you are having any issues” she concluded.