Wattle Range Council's Social Media channels are intended to facilitate communication about Council services, initiatives, events, programs and news. Council welcomes interaction on its social media channels and encourages responses, however it will moderate content in line with these guidelines.
What to expect from Council
Council staff will be monitoring Council’s Social Media outlets from 9 am to 5pm Mondays to Fridays (excluding public holidays) and will amend or remove posts or comments contravening these Social Media Guidelines where they are identified.
Council Enquiries via Social Media
You will get a faster response to questions about Council’s services and operations by contacting Council’s Customer Service Team rather than by commenting on social media.
Report all emergencies (including property damage) to 000.
Contact Council’s Customer Service Team if you:
- have an enquiry about Council operations or services
- want to report an urgent issue relating to Council property or services
- need to request a Council service
- would like to give us official feedback, or
- wish to make a complaint.
Direct all these enquiries to Council’s Customer Service Team via:
Phone: 08 8733 0900
Email: council@wattlerange.sa.gov.au
Antenno App
For more information see Council's Customer Experience Policy and related procedures, available on our Policies and Codes page.
Moderation of public comments
Council does not accept responsibility for, or guarantee the accuracy of, community comments and they should not be taken to be the views of Council.
Council may hide or remove comments if they are considered to breach these guidelines.
A person who repeatedly breaches these guidelines may be blocked or banned from Council’s social media platforms.
Council does not participate in Facebook groups nor respond to any tagging within these groups.
Council may report posts to Facebook, page moderators, the Police or other agencies as considered necessary.
What Council expects from those who interact on Council’s Media platforms
Council encourages open discussion and seeks to create a positive, safe and engaging environment for the community where users treat each other and Council’s Social Media moderators with respect.
When interacting on Council’s social pages Council expects users will:
- be courteous and respectful to others,
- not post personal addresses or phone numbers, and
- acknowledge that the Council cannot fact check every comment and cannot guarantee the accuracy of comments posted by the community.
Posts on Wattle Range Council's Social Media channels will be removed at Council’s discretion. Triggers include content that:
- is defamatory, offensive, humiliating, threatening or intimidating to Council officials or members of the public
- contains profane language or is sexual in nature
- constitutes harassment and/or bullying or is unlawfully discriminatory
- contains misleading or deceptive content
- breaches the privacy of Council officials or members of the public
- contains allegations of suspected breaches of the Council’s Corporate Standards for Employees or the Behavioural Standards for Council Members
- relates to an on-going complaint under the Behavioural Management Policy
- breaches an order made by a court
- breaches copyright
- advertises, endorses or solicits commercial products or business
- constitutes spam, or
- would be in breach of the rules of the social media platform.
Recordkeeping
Council may record information posted to any of its Social Media channels for Council purposes. This includes your public social networking account name.
Disclaimer
Although Council takes care producing Social Media content, it does not guarantee the information is accurate, complete, current or free from errors. Council neither endorses nor takes responsibility for content posted by third parties.
This is also the case if Council likes or follows a page. Commenting may be turned off on content shared from third parties.